Refund policy
At Freedom Fabric, each item is made to order specifically for you. Because of the custom nature of our products, we kindly ask that you review this policy carefully before placing your order.
Returns
Due to the made-to-order nature of our products, we do not accept returns or exchanges for:
- Change of mind
- Ordering the wrong size or design
- Buyer's remorse
- Delays caused by shipping carriers that are outside of our control
However, we want you to be happy with your purchase. If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery, and we will work with you to resolve the issue.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please email us at freedomfabric@q4enterprises.shop within 7 days of receiving your order.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the damage or defect
Once reviewed and approved, we may offer a replacement or refund at our discretion.
Cancellations
Orders may be canceled within 24 hours of purchase.
After this period, orders may have already entered processing or production and cannot be canceled or modified.
Refund Processing
If a refund is approved, it will be issued to the original payment method used for the purchase.
Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.
Shipping Delays
Estimated delivery dates are provided as guidelines only.
Freedom Fabric is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other circumstances beyond our control. Such delays do not qualify for refunds.
Lost or Stolen Packages
If your order is marked as delivered but cannot be located, we recommend:
- Checking with neighbors or other household members
- Contacting the shipping carrier directly
If Shipping Protection was purchased at checkout, please contact us for assistance regarding eligible replacement requests.
Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information at checkout.
Freedom Fabric is not responsible for orders shipped to incorrectly entered addresses. If you notice an error, please contact us immediately. While we will do our best to assist, we cannot guarantee changes once an order has entered production.
Contact Us
If you have any questions regarding this policy or need assistance with your order, please contact us at:
Freedom Fabric
Email: freedomfabric@q4enterprises.shop