Refund policy
At Freedom Fabric, each item is made to order to ensure quality and care in every piece.
Order Changes & Cancellations
Orders can be changed or canceled within 12 hours of purchase. After this window, production begins and changes may no longer be possible.
Returns & Refunds
Due to the made-to-order nature of our products, we do not accept returns for:
- Change of mind
- Incorrect size selection
- Ordering multiple variations
However, we stand behind our quality.
We offer replacements or refunds if your item arrives:
- Damaged
- Defective
- Incorrect (wrong item received)
To request this, please contact us within 7 days of delivery with:
- Your order number
- Clear photos of the issue
Refund Process
If your request is approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for processing
Shipping Issues
Once an order has shipped, we are not responsible for:
- Delays caused by carriers
- Lost or stolen packages marked as delivered
If you added Shipping Protection, you are eligible for a replacement in these cases.
Exchanges
We do not offer direct exchanges. If there is an issue, please contact us and we will make it right.
Contact Us
For any questions or concerns, reach out to us at:
[freedomfabric@q4enterprises.shop]